“The MSP Gap”: Automating Extended Support in Managed Cloud Environments

Extended Support costs are becoming a growing operational challenge for MSPs and cloud partners.

Whether it’s OpenSearch domains, EKS clusters, or legacy cloud services approaching end-of-support timelines, the problem usually isn’t visibility — it’s scale.

MSPs manage hundreds of customer environments across multiple accounts and cloud platforms.
Manually checking which workloads are already under Extended Support, which ones are approaching it, and which customers need to be notified simply doesn’t scale.

And when these upgrades are missed, the result is familiar:
Unexpected support charges, outdated environments, operational risk, and reactive customer conversations.

In this FinOps Fix Clinic, Roni Karp, wiv’s CEO & Co-Founder will explore how automation helps MSPs operationalize Extended Support management across managed cloud environments.

We’ll cover how teams can:

• Continuously identify workloads already under Extended Support
• Detect environments approaching support deadlines
• Calculate potential support cost exposure
• Automatically distribute findings to the right customers
• Trigger alerts and remediation workflows at scale
• Manage lifecycle governance across hundreds of cloud environments without manual effort

This is a practical session focused on solving a real operational problem MSPs deal with every day.