Case Study

How CommIT Scaled Proactive FinOps and Enhanced Client Value with Wiv.ai's Intelligent Automation

We’re spending less time reacting to cost issues and more time having meaningful conversations with our customers about their environments.

We’re spending less time reacting to cost issues and more time having meaningful conversations with our customers about their environments.

CommIT is a leading cloud solutions provider and integrator, specializing in managed services, consulting, and complex project delivery for a diverse global clientele.

Executive Summary

As a premier cloud solutions provider, CommIT faced the challenge of scaling its FinOps practice to manage growing cloud spend across numerous clients. Manual processes were time-consuming, reactive, and limited their ability to provide proactive, value-added services. By implementing Wiv.ai’s intelligent automation platform, CommIT transformed its FinOps from a reactive cost-center into a proactive, strategic advantage. The platform enabled them to automate routine optimizations, manage clients at scale with a “build-once, deploy-many” model, and shift their focus from manual tasks to meaningful client conversations, significantly improving efficiency and strengthening customer relationships.

The Challenge

CommIT’s success led to a rapidly expanding client base, each with unique cloud environments and cost structures. This growth exposed critical bottlenecks in their FinOps practice:

  • Scalability Issues: Applying cost-saving policies and best practices manually across dozens of client accounts was unsustainable and prone to human error.
  • Reactive Management: The team spent most of its time analyzing past invoices and reacting to cost spikes, rather than preventing them.
  • Lack of Standardization: Enforcing consistent governance and optimization playbooks across diverse multi-cloud setups was a significant operational hurdle.
  • Delayed Value: The time lag between identifying an inefficiency and implementing a fix meant clients were losing money while waiting for manual intervention.

Why Wiv?

Wiv’s advanced FinOps platform revolutionizes cloud financial management by combining automation, AI, and expert-driven insights into a single, powerful solution. It enables teams like CommIT to:

  • Scale Expertise: Wiv automates FinOps best practices, making complex knowledge accessible and actionable across a broad client base.
  • Tailor Solutions at Speed: Wiv’s AI engine rapidly builds custom workflows, allowing personalized FinOps strategies without increasing manual effort.
  • Drive Measurable Savings: With automated optimizations and real-time insights, Wiv consistently delivers substantial cost reductions for clients.
The Impact
  • 75% Reduction in time on manual FinOps tasks
  • 10x Increase in clients managed without team expansion
  • 90% Of optimizations actioned via controlled automation

The adoption of Wiv’s platform led to transformative improvements across CommIT’s FinOps service offerings, enabling them to successfully scale their expertise to hundreds of customers without compromising on quality or personalization. Through Wiv’s automation capabilities, CommIT achieved a remarkable reduction in manual effort, allowing their team to create complex, customized FinOps solutions in minutes rather than hours. This dramatic efficiency gain, coupled with the automation of routine FinOps tasks, freed CommIT’s experts to focus on strategic initiatives and complex problem-solving while accelerating project delivery timelines significantly.

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